@inproceedings{KMIS-2009-FalcaoNC,
	author        = "Susana Falcão and Francisco Nunes and Alberto Carneiro",
	booktitle     = "{Proceedings of the First International Conference on Knowledge Management and Information Sharing}",
	isbn          = "978-989-674-013-9",
	pages         = "309--312",
	publisher     = "{INSTICC Press}",
	title         = "{Application of Lean Six Sigma Methodology to Optimization Processes of Data Management in an Educational Context}",
	year          = 2009,
}