@inproceedings{RE-2004-PatricioFCN,
	author        = "Lia Patrício and Raymond P. Fisk and João Falcão e Cunha and Nuno Jardim Nunes",
	booktitle     = "{Proceedings of the 12th International Requirements Engineering Conference}",
	doi           = "10.1109/RE.2004.14",
	isbn          = "0-7695-2174-6",
	pages         = "26--35",
	publisher     = "{IEEE Computer Society}",
	title         = "{Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements}",
	year          = 2004,
}