Travelled to:3 × USA
Collaborated with:P.Peterson B.A.Myers A.Waibel J.Bers D.McCarthy B.Freeman D.Getty K.Godfrey
Talks about:call (4) end (2) multimod (1) interact (1) languag (1) correct (1) browser (1) system (1) speech (1) improv (1)
Person: Bernhard Suhm
DBLP: Suhm:Bernhard
Contributed to:
200920021999Wrote 3 papers:
- CHI-2009-SuhmP #experience
- Call browser: a system to improve the caller experience by analyzing live calls end-to-end (BS, PP), pp. 1313–1322.
- CHI-2002-SuhmBMFGGP #case study #comparative #natural language #speech
- A comparative study of speech in the call center: natural language call routing vs. touch-tone menus (BS, JB, DM, BF, DG, KG, PP), pp. 283–290.
- CHI-1999-SuhmMW #empirical #evaluation #fault #interactive #modelling #multimodal
- Model-Based and Empirical Evaluation of Multimodal Interactive Error Correction (BS, BAM, AW), pp. 584–591.