@inproceedings{CIKM-2008-ByrdNTPCGV,
	author        = "Roy J. Byrd and Mary S. Neff and Wilfried Teiken and Youngja Park and Keh-Shin F. Cheng and Stephen C. Gates and Karthik Visweswariah",
	booktitle     = "{Proceedings of the 17th ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/1458082.1458103",
	isbn          = "978-1-59593-991-3",
	pages         = "133--142",
	publisher     = "{ACM}",
	title         = "{Semi-automated logging of contact center telephone calls}",
	year          = 2008,
}