Travelled to:1 × Germany
1 × USA
Collaborated with:W.Teiken S.C.Gates R.J.Byrd M.S.Neff Y.Park K.Visweswariah
Talks about:taxonomi (2) telephon (1) perform (1) contact (1) number (1) center (1) build (1) autom (1) semi (1) high (1)
Person: Keh-Shin F. Cheng
DBLP: Cheng:Keh=Shin_F=
Contributed to:
20082005Wrote 2 papers:
- CIKM-2008-ByrdNTPCGV #automation
- Semi-automated logging of contact center telephone calls (RJB, MSN, WT, YP, KSFC, SCG, KV), pp. 133–142.
- CIKM-2005-GatesTC #taxonomy
- Taxonomies by the numbers: building high-performance taxonomies (SCG, WT, KSFC), pp. 568–577.