@inproceedings{CHI-2004-GutwinBDFVG,
	author        = "Carl Gutwin and Steve Benford and Jeff Dyck and Mike Fraser and Ivan Vaghi and Chris Greenhalgh",
	booktitle     = "{Proceedings of the 22nd ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/985692.985756",
	isbn          = "1-58113-702-8",
	pages         = "503--510",
	publisher     = "{ACM}",
	title         = "{Revealing delay in collaborative environments}",
	year          = 2004,
}