@inproceedings{CHI-2013-ChilanaKWG,
	author        = "Parmit K. Chilana and Andrew J. Ko and Jacob O. Wobbrock and Tovi Grossman",
	booktitle     = "{Proceedings of the 31st ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/2470654.2470685",
	isbn          = "978-1-4503-1899-0",
	pages         = "217--226",
	publisher     = "{ACM}",
	title         = "{A multi-site field study of crowdsourced contextual help: usage and perspectives of end users and software teams}",
	year          = 2013,
}