@inproceedings{CHI-2012-DombrowskiVHM,
	author        = "Lynn Dombrowski and Amy Voida and Gillian R. Hayes and Melissa Mazmanian",
	booktitle     = "{Proceedings of the 30th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/2207676.2208342",
	isbn          = "978-1-4503-1015-4",
	pages         = "1977--1986",
	publisher     = "{ACM}",
	title         = "{The labor practices of service mediation: a study of the work practices of food assistance outreach}",
	year          = 2012,
}